All Redline store sales are final once a product is purchased, delivered, downloaded, or accessed. Please read the description, requirements, compatibility notes, and screenshots before checking out.

If you buy the wrong product, wrong category, wrong version, or an asset that does not fit your server, we cannot swap, refund, or replace it. If you are unsure, ask in Discord first.

We do not accept returns or exchanges because you changed your mind, found another asset, no longer need the product, or decided not to use it after purchase.

Custom work should be requested through our Discord or the Request a Custom Build feature on this site. Do not purchase a random store product expecting it to become a custom commission.

We support Redline products through Discord. For faster help, provide your Tebex order details, Discord username, screenshots or clips, the exact issue, and any server console errors.

Each server setup is different. Check whether the asset supports your framework, inventory, dependencies, escrow status, and install requirements before buying.

Most products are delivered automatically through Tebex after checkout. If delivery is delayed, check your Tebex account and payment status before opening a support request.

Redline assets are for the purchasing customer or server only. Reselling, leaking, reuploading, sharing files, bypassing protection, or claiming our work as your own is not allowed.

If there is a real issue, contact us first. Chargebacks, payment disputes, or abuse of the checkout system may result in product access being revoked and future service being refused.

Custom orders are quoted and scheduled separately. Timeframes depend on project size, complexity, revisions, queue position, and how clearly the brief is provided.